All clients attending in-person appointments are expected to inform staff in advance of any contagious illness, to help protect the health and safety of both clients and staff. Clients are also responsible for bringing any essential medication with them, particularly for conditions such as asthma, severe allergies, or seizure disorders, so that appropriate support can be provided if required during the appointment. In line with Healthcare Improvement Scotland (HIS) requirements, our policies are reviewed regularly and kept up to date to ensure ongoing compliance with regulatory standards.